Shipping + Returns

PLEASE NOTE:

Haus of Dizzy X AARLI jewellery - same day shipping. You will receive within 2 - 5 working days (within Australia).

OCC Apparel X AARLI - same day shipping. You will receive within 2 - 5 working days (within Australia)


SHIPPING

Shipping is FREE for domestic orders over $30 and International orders over $350. 

All orders are placed within 1-3 business days between the hours Monday - Friday 9am - 5pm. Production commences within a week. Delivery will commence after email is sent. It will take from 7 - 10 working days for delivery.

Delivery within Australia 

Cost  Delivery Estimate
Standard FREE (Orders over $30)
5-6 business days
Express $22 2-3 business days 



International Deliveries 

AARLI offers FREE International shipping for orders over $350 or a flat rate of $30 for under $350. 

Unfortunately we do not offer exchanges, returns or refunds for international orders. 

We hold no responsibility for any delays in the arrival of your package that are beyond our control. 

Please note that you will be responsible for any taxes or custom fees associated with your country.


CARRIER

We use Australia Post to deliver our orders.

TRACKING

If a tracking # is provided we will update your order with the tracking information.

Returns

FULL PRICED ITEMS:

We will happily exchange or refund any full-priced purchase, providing the following conditions have been met:

  1. Items are to be returned with the original receipt within 30 days of purchase.
  2. Items must be in original condition as purchased, unworn, unwashed, with care instruction card including both AARLI swing tags/ Haus of Dizzy swing tag attached.
SALE ITEMS:

We do not offer refunds on sale items. We will however happily exchange them for another item, or offer a credit note (which will be valid for 6 months from date of exchange) providing the following conditions have been met: 

  1. Items are to be returned with the original receipt within 30 days of purchase.
  2. Items must be in original condition as purchased, unworn, unwashed, with care instruction card including both AARLI swing tag + Black Safety pin attached;
  3. Please email us at tj@aarlifashion.com within 5 days of receiving your parcel to request a refund/exchange, outlining your reasons.
  4. Post item within its original packaging - email tj@aarlifashion.com for AARLI return address.
  5. If you are requesting an exchange, please provide a prepaid post satchel for the new item to be returned back to you. 
  6. Your refund/ exchange may take up to 5 - 7 working days to be processed. We will keep you notified of any progress via email.
      MISSING ITEMS

      Occasionally parcels will go missing in the post. Please ensure you fill out your postal address correctly when making a purchase. We cannot accept responsibility for a missing parcel if the address provided was incorrect. If the fault is with the postal/courier service then there will be an investigation but this may take several weeks to sort out. 

      CONTACT

      Any questions regarding our returns/exchange policy please email tj@aarlifashion.com or call Teagan on +614 73 581 646.